When you contact us, we collect the details you give us: your name, phone number, email address, service address, and a description of your water damage issue. If you submit a form, we keep that information so we can follow up.
We also collect basic technical data automatically when you visit our site, such as your IP address, browser type, device type, pages viewed, and the date and time of your visit. This helps us understand how people find and use our site.
We use your contact details to respond to your request, schedule an inspection or estimate, and keep you updated about your water damage restoration project.
We use technical data to improve our website, make our services easier to find, and keep our marketing relevant to homeowners in Palm Bay and nearby areas. We do not sell your personal information.
Our website uses cookies and similar tracking tools to remember your preferences and understand how visitors move through our pages. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as smoothly, but you can still call us at (321) 768-3296 for help.
We use third-party analytics services, such as Google Analytics, to see how people use our site. These tools collect information like pages visited, time on site, and general location. They do not identify you by name.
We may also use third-party tools for scheduling, email, or customer communications. These providers only access your information to perform services for us and are required to protect it.
We share your information only when needed to run our business: with our team, trusted service providers, and partners who help us deliver restoration services. For example, we may share your address with a technician assigned to your job.
We may disclose information if required by law, to protect our rights or safety, or as part of a business transfer. We never sell your personal information to third parties for their own marketing.
We keep your information for as long as needed to provide services, meet legal and tax requirements, and resolve any issues. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it by law or for a legitimate business purpose, such as an open insurance claim.
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. This includes secure servers, restricted access, and staff training.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, call us at (321) 768-3296.
You can request to see, correct, or delete the personal information we hold about you. You can also ask us to stop sending marketing messages at any time.
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe and verify your identity before making changes.
Our services are for adults and homeowners. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page periodically. Your continued use of our website or services after changes means you accept the updated policy.